Returns and Exchanges
All items purchased from the Scrimshaw Gallery come with a 100% satisfaction guarantee. If for any reason you are not satisfied for up to 30 days after your purchase, for any reason, you may return it in its original condition for a refund or an exchange. We will refund your money on any purchase that isn’t 100% satisfactory. Anytime, and for any reason. It’s that simple.
HOW ARE REFUNDS ISSUED?
We will issue a full refund in the form of the original method of payment as long as proof of purchase is provided, such as a store receipt or shipping order summary. Please note that shipping fees are non-refundable. Return shipping charges will only be refunded due to discrepancies and errors of Scrimshaw Gallery.
PROCESSING MY RETURN
STEP 1: Request a return:
Contact us at +1 (415) 331-1409 or email firstname.lastname@example.org to request a return. As long as the item that you are returning or exchanging is in new condition, you may return it or exchange it without a return authorization. We just ask that you include a note with your return or exchange that tells us whether you would like a refund or that tells us which item you would like for us to send in exchange.
STEP 2: Send your item to Scrimshaw Gallery:
Please wrap your items carefully and securely before mailing them to us. You can even reuse our packing materials. Include proof of purchase, such as a store receipt or shipping order summary.
19 Princess Street
Sausalito, CA 94965
Scrimshaw Gallery is not responsible for lost packages. We strongly recommend you insure your package.
STEP 3: Receiving
Upon receipt the item will be reviewed by our staff. Please note that items showing signs of wear or damaged, altered from their original condition, and prints or original paintings that have been framed, cannot be accepted. Returns without a proof of purchase, such as a store receipt or shipping order summary, or items that are improperly packaged or uninsured will be refused.
If you have any questions about our return procedure, please don’t hesitate to contact us at +1 (415) 331-1409 or email@example.com.
REFUNDING BACK TO MY CREDIT CARD
If you used a credit card to pay for your original order, then the refund will be issued to the same credit card you used for that order. If you used PayPal to pay for your original order, or if you purchased the merchandise from our retail location and used cash, then you will receive a refund check in the mail. If you used a gift card to pay for your original order, then you will receive a gift card in exchange.
HOW LONG WILL MY REFUND TAKE?
Normally refunds are processed within 3-5 business days from when we receive your item and at least one billing cycle for the credit to appear on your credit card statement. During the holiday season (October through December), refunds may take up to 7-10 business days or more. Please be patient.
EXCHANGING FOR ANOTHER ITEM
Call +1 (415) 331-1409 anytime and we will be happy to place your new order, charging to your credit card; but we’ll waive regular shipping charges on domestic orders. Then once we receive your return, we’ll credit you for the cost of the original item.